ACCPAC Partnership 2003 ACCPACcrm

John Gough spoke about the online program that allows people, both resellers and customers alike, to access CRM via the internet. There are two options when the site is accessed, one is called Enterprise and it is offered for $69/month, and the other is called Sales Team and it can be accessed for $49/month. The free trail will be available to those who register by the end of the month and lasts until the end of this year. Currently, the limitations of the product are that it does not have CTI, Web cell service, solo version, or Enterprise Integration Server. The section of the web site dedicated to sales force automation, which provides support when you click, "tell me more". Support contact information is located under the Products tab, and is offered by phone, email or web FAQ's.

There are two editions offered. The reseller's commission is protected even if the client signs himself up, because the customer number is tracked, the 20% commission is automatically applied to the appropriate reseller's account. The Premier edition costs more because it is accessible to more employees. The Standard edition was designed to get the customers engaged to capture their interest, once they experience the product, John is convinced they will be hooked. The standard edition gives the basic information that the customer would find useful.

Once the customer decides that CRM is something they would like to implement, they can subscribe by going through the 30 day trial or can go directly to the Subscribe Screen. John advised us that the trail user number is hard coded into the program, so it doesn't matter how many users you enter into that field. So if you are not sure how many will be using the purchased version, don't worry about entering an accurate number into that field. Once a client is set up, an email will be sent for confirmation purposes. End price is also dependent on amount of space used for that account on ACCPAC's server.

Online video training is available. This is a set of 45-60 minute self-paced videos that can be chosen by subject area. Sample data is also offered so that users can practice manipulating data on the system.

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