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The
Company Behind the Product
When it comes to evaluating accounting software, too many evaluators dive
right into the product without giving a second thought to the company
behind the product. It is not prudent to disregard the stability and
future of the accounting software publisher. Customers who have traveled
this path before know that when you select an accounting software package,
the resulting relationship is akin to a marriage. Once the product is
installed, the customer becomes dependent upon the accounting publisher to
supply updates for payroll taxes, sales taxes, and depreciation rates. The
customer must also rely on the vendor to fix bugs, provide support, and
continually enhance the product to run on the latest platforms and
technologies. Like it or not, the continued success of the accounting
software publisher has a direct bearing on the customer's continued
success with the accounting software product. The bottom line is that some
accounting software vendors have figured out the magical formula for
producing top quality products, successfully distributing those products
directly or through a profitable dealer channel, and supporting those
products in an timely matter - all while remaining profitable and
achieving a high level of customer satisfaction. Those companies that fall
into this category should rate higher in your evaluation and selection
process. With this in mind, presented below is a brief overview of Exact
Software - the company.
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About Exact Software North America
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